You Have Questions We Have Answers

Get Answers From A Skilled & Trusted Professional

You Have Questions We Have Answers

Get Answers From A Skilled & Trusted Professional

Frequently Asked Questions

The heating, cooling, plumbing, and electrical systems in your home or business are crucial to its functionality and level of comfort. We understand that who you choose for installation, repair, or replacement is also crucial. We think you should have only the best working on these systems, and we know that team to be us at Service Stars.

Our Danbury electricians, HVAC technicians, and plumbers have accumulated decades of experience in each of our crafts. Over the years, we’ve seen it all, and we can do it all. Below you’ll find a list of frequently asked questions and their answers provided by our experts!

 

 

What is your hourly rate?

A good home service company has no hourly fees. They inform you of the price upfront before any of the work has begun. This way you know exactly what to expect before we begin the work. We charge by the job, not by the hour.

Why not charge by the hour?

Hourly companies maximize profit by “hanging around” too long. Hourly companies will also quickly weed out good technicians from their crews. Good technicians get the job done quickly and efficiently but are paid better than the beginner technicians. This backward billing process allows the company to make higher profits by the beginner technicians taking longer to complete a task, which results in a higher bill to you, and the beginner technicians are paid a lower rate.

What will it cost to fix my (insert problem here)?

Many times we are asked over the phone to provide an estimate for a repair or service. As you can expect there really isn’t a fair or accurate way to do this. Many variables in your home type, age, maintenance history, etc., will make it unfair to price without our technician evaluating the home first. We will always be willing to send out a technician for a small evaluation fee to provide an upfront price on the repairs or service needed.

Do you service my area?

Check out our service area here SERVICE AREA

I have no heat, what can I check?

  1. Check the thermostat for proper setting. Verify that it is set to the heat mode and that the set point is set higher than the room temperature.
  2. If you have a fuel powered device, check to make sure you have not run out of fuel. For propane, you can check the gauge on the tank which represents the percentage of fuel left. For oil, check the gauge on top of the oil tank to reveal what percentage is left in the tank by ¼ measurements. If you have natural gas, you can contact your gas provider to determine if there has been an interruption in service.
  3. Check for any switches that may be accidentally turned off. Many homes have an emergency power switch on the side of the furnace and another switch located at the entry for the furnace area. The entry can be at the top of the basement stairs in an unfinished basement. The switch should be labeled with a red switch plate.
  4. Call Service Stars and inform our representative that you have tried these steps. They will be able to help assist you further and book a service visit if needed.

We also have a video to assist you: https://www.youtube.com/watch?v=_eDDcvJbtTY&list=PLo1e3_edhI9XH8XGz7EQ4jYzhVOAFTiL8&index=3&t=0s

I ran out of oil, how do I purge my oil line?

Oh no! You've run out of oil, and after having your tank filled, your heat still doesn't work? We made a video to assist you: https://www.youtube.com/watch?v=-CQ6BLaQOck&t=24s

I have no air conditioning, what can I check?

  1. Check the thermostat for proper setting. Verify that it is set to the cool mode and that the set point is set lower than the room temperature.
  2. Check for any switches that may be accidentally turned off. Many homes have an emergency power switch on the side of the indoor air handler. You should also check the breaker panel for any tripped breakers.
  3. Check the air handler area for any water on the floor or inside the emergency drain pan. This can indicate a drainage problem and can cause the system to shut itself down.

Call Service Stars and inform our representative that you have tried these steps. They will be able to help assist you further and book a service visit if needed

I have no power (or partial power), what can I check?

  1. Check the main breaker panel for any tripped breakers. Also, check the main breaker at the top of the panel for a tripped main.
  2. Look outside the home, where your electrical meter is located. Look from a safe distance for any obvious problems (such as wires down). If you see a problem stay clear of all downed wires! Call your utility company to report the problem immediately!
  3. If you cannot see any problems, contact your utility company and ask if there are any interruptions in electrical service in your area to verify that it isn’t a regional problem.
  4. Call Service Stars and inform our representative that you have tried these steps. They will be able to help assist you further and book a service visit if needed.

How do I reset my breaker?

  1. First, take hold of the circuit breaker handle between your thumb and forefinger and firmly push to the "off" position. When it is reset, you will hear or feel it "click."
  2. Next, take hold of the handle, and move it to the "on" position.
  3. Now your tripped breaker should be successfully reset!

We've made a video to assist you: https://www.youtube.com/watch?v=s5cTDG0Zm_E&t=119s

I have a water leak, how do I shut off the water in my home?

WE DO BUSINESS

THE OLD FASHIONED WAY!

We're Not a Corporation that Only Cares About the Bottom Line.

Request a Service

Invalid Email
Invalid Number

WE DO BUSINESS

THE OLD FASHIONED WAY!

We're Not a Corporation that Only Cares About the Bottom Line.

Request a Service

Invalid Email
Invalid Number

ANYTHING WORTH DOING

IS WORTH DOING RIGHT

Make the Right Choice & Call Services Stars Today!

ANYTHING WORTH DOING

IS WORTH DOING RIGHT

Make the Right Choice & Call Services Stars Today!

Left Menu Icon
Bitnami